Customer Service

Shipping Info:

We use UPS or USPS for all our shipping.
Orders should arrive to you within 3 to 8 business days.
Please contact us for international orders.

Delivery Signature

In most cases, we do not require an adult signature for deliveries, however, if you prefer for us to require a signature please note that on your order. The ultimate decision on whether or not to leave your package without a signature is that of the delivery person (e.g. UPS/USPS). If you would rather have the delivery person leave your order on your door step it is best to leave a note on your door asking the driver to leave your package with “No Signature Required”.

Shipping Cost

Shipping is automatically calculated based on the weight of items in your order along with your shipping destination. To find out how much shipping will be just add the products to your cart and proceed to the Checkout page where you can calculate shipping.

Returns

We offer a 30-day return policy on all of our banjos, banjo parts and banjo accessories as long as they are in new and unused condition in the original packaging. You send the item back to us and we will refund your original payment method less shipping costs. If your order originally shipped for free the original shipping cost will be subtracted from your refund.

We unfortunately cannot offer returns on other products unless they have arrived defective or damaged. These incidents must be reported to us within 3 days of delivery. Use the link to our contact form below.

If you would prefer to exchange a banjo, banjo part, or banjo accessory for a different item altogether we will send you the exchange for free.
To get started with a return please send us a message here.

Contact Huber Banjos

 

CONTACT US

 

If you would prefer to call our number is 615-264-4959